Service terms

Last updated: October 31, 2026

Welcome to Woofy Waste. We’re a local, owner-operated dog waste cleanup service. These terms explain what you get, what we need from you, and how billing works. No long-term contract. No cancellation fee.

1. What’s included

Every weekly visit, we:

• Scoop dog waste from the yard areas we agreed on at signup.
• Bag it and put it in your outdoor trash bin. If the bin is full or we can’t reach it, we double-bag the waste, leave it beside the bin, and text you.
• Check and latch your gate when we leave.
• Text you a photo after every visit.

Not included: waste inside the house, garage, or pool; cat litter; hauling waste off your property; deodorizing or sanitizing. If we see diarrhea, blood, or worms, we’ll leave that pile, send you a photo, and suggest you call your vet.

2. Price

• Weekly service is $99/month for 1 dog, $109/month for 2 dogs, and $119/month for 3 dogs. For 4 or more dogs, we quote after seeing the yard.
• The monthly price is the same whether a month has 4 or 5 service days.
• Please tell us within 7 days if the number of dogs at your home changes.

3. Your service day and time window

You get the same weekday and a set 4-hour time window every week (for example, 9 a.m. to 1 p.m.), Monday through Friday. We confirm both at signup and text you before any one-time change. You don’t need to be home.

4. Gates, locks, and access

• Leave the gate unlocked on your service day, or give us your gate code or lock combination. We keep access codes private and use them only for your service.
• If we can’t get in (the gate is locked, a code doesn’t work, or the way in is blocked), we text you right away and wait about 10 minutes. If we still can’t get in, the visit counts as done with no credit, and we’ll clear everything on your next visit at no extra charge.
• If your gate or latch is broken, tell us. We’ll close it as well as we can and send you a photo, but we’re not responsible for a gate that was already broken.

5. Dog safety

• Friendly dogs can stay out while we work. Tell us at signup if your dog is nervous, reactive, or an escape artist.
• Aggressive or unsafe dogs must be inside during your time window. If a dog is out and we judge it unsafe, we leave without scooping and text you. That visit counts as done with no credit. If this happens twice, we may end service.
• We disinfect our tools between yards.

6. Weather and holidays

• We work through normal Las Vegas heat and wind. If severe weather (lightning, flooding, dangerous heat or wind) makes a visit unsafe, we’ll make it up within 2 business days. If we can’t, you get a credit.
• If your service day falls on New Year’s Day, July 4th, Thanksgiving, or Christmas, we come the next business day. You’re never charged extra for a holiday.

7. Missed a pile? We come back free

If we miss a pile, text us a photo within 24 hours of your visit. We’ll come back for free within 2 business days.

8. Skipped visits and credits

• If we miss a visit for our own reasons and can’t make it up within 2 business days, you get a credit on your next bill for each missed visit: $22.86 for a 1-dog plan, $25.17 for 2 dogs, and $27.48 for 3 dogs (your monthly price divided by 4.33 visits).
• We never charge you for a visit we skip. Visits that count as done under sections 4 and 5 (no access, unsafe dog) are not credited.

9. Billing

• You pay monthly by card on file. Your first month is charged when you sign up, then on the same date each month, before service.
• By signing up, you authorize these recurring charges until you cancel.
• If a payment fails, we text you and retry over 3 days. If it still hasn’t gone through after 7 days, we pause service until it does. There are no late fees.

10. Your first cleanup is free

If you sign up for recurring weekly service, your first cleanup is free. For yards with heavy buildup, we may ask for photos or a quick look first. A first cleanup that would take more than about an hour on site may be quoted separately, or we may decline it. We’ll always tell you before any work or charge.

11. Vacation pauses

Text us at least 24 hours before your next visit to pause. Pauses run from 1 to 8 weeks, and each paused visit is credited at your per-visit rate (see section 8). A pause longer than 8 weeks is treated as a cancellation, and there’s no fee to restart.

12. Cancel anytime, no fee

Text or email us at least 24 hours before your next visit. There’s no cancellation fee. Service continues through the end of the month you’ve already paid for, and nothing is charged after that.

13. Price changes

We’ll give you at least 30 days’ notice by text or email before any price change. You can cancel before it takes effect at no cost.

14. Photos and privacy

We photograph your yard and gate to confirm each visit. We keep these photos private and never share your address, gate code, or contact information. We’ll use a photo of your yard in our marketing only if you say yes, and never with your address or faces shown. With your consent, we text you about your service; reply STOP anytime to stop texts. See our Privacy Policy.

15. Our responsibility

We work with reasonable care. Tell us about any problem or property damage within 48 hours of a visit so we can look at it and make it right. To the extent Nevada law allows, we aren’t responsible for indirect damages, and our total liability for any claim is limited to what you paid us for that month of service.

16. Service area

We currently serve the southwest Las Vegas area, ZIP codes 89141, 89178, 89179, and 89139. We confirm every address before accepting it.

17. Contact us

Woofy Waste LLC · woofywaste.com · Text/call: 702-527-2408 · Email: woofywaste@gmail.com

We reply to texts the same business day.

We may update these terms. We’ll text or email you at least 30 days before any change that affects your price or service.